Uptime and a fully functioning site are the two critical success factors for all our clients once a project goes live. And our business is built on the ongoing success of our clients. We offer support and maintenance on everything we build. We have a dedicated team of specialist support service staff, coupled with automated systems and processes to proactively monitor and deliver up to 24/7/365 support. What you get in return for our support contract is the assurance of application stability and support staff availability.
Our support customers can contact our support staff at any time, we will respond within the agreed Service Level Agreement timeframes (or even quicker than that!) and at the end of every month you’ll get a support services report which will list all the issues raised, all open and closed tickets and any changes applied to the live environment.
The services applied to a support contract include but are not limited to the below.