Project Brief

After a successful launch of the external facing communication platform, we engaged with dlr County Council to redesign and rebuild their internal communication platform, the dlr Link.

A key challenge was to implement a solution that will be easy to use and not require extra effort from staff members that were already stretched with daily tasks. The need for clear visibility over organisational structures, quick access of information, documents and fellow staff contact; became clear organisational priorities.

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Our Solution

We developed a Drupal 8 based platform that enables content creation and publishing across various internal departments, removing bottlenecks from a small centralised content publishing team and enabling internal departments to create their own content to publish. The platforms automated workflows aim to not only streamline internal processes by digitising them, but to also save paper.

We were able to work closely with DLR on Planning & Discovery, UI/UX Design, Development and Support.

Our continued engagement with dlr internal content editors is aimed at helping County Council staff to decentralise content publishing, setting guidelines and best practice standards for content optimisation. At the same time, we work with the internal IT and Communications teams to provide ongoing consulting and support services to constantly iterate on the solution and improve the services offered to staff members.

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Project Features

Some of the key features developed for the solution are:

  • Automated Workflows
  • Company Wide Message Board which replaces the need for mass-communication emails
  • Single sign on
  • Drupal 8 and Active Directory integration
  • Integration with all dlr external facing publishing platforms
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Further Information

After conducting internal research to achieve a deep understanding of organisational and user needs which enabled us to challenge the status-quo, we developed a digital transformation programme that touches all areas of staff engagement. The newly built platform also acts as a communication ecosystem that enables cross-departmental visibility and collaboration.

The company-wide Message Board acts as a replacement for mass-communication emails, which uses well established design patterns that staff would be familiar with from their use of various applications outside their work. The Message Board uses a tiered approach allowing everyone to publish messages, while also differentiating the important ones from every-day notice board types of communication. It also allows for an easy interaction that is not intrusive, and forces mass communication to be swift and to the point, to reduce disruption and increase efficiency.

"Monsoon Consulting brought competence, professionalism and robust problem solving expertise to a complex and challenging internal Intranet project. From low level development issues through to mission critical functionality, Monsoon Consulting delivered a high quality service. Dún Laoghaire-Rathdown County Council has developed a strong working relationship with Monsoon Consulting team which has helped us meet our on-going strategic goals."
Conor Peoples
Communications Administrative Officer at Dun Laoghaire-Rathdown County Council
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