Across 21 months, our team of 16 experts developed a comprehensive platform supporting Punch’s vast network with over 100 bespoke functionalities, alongside a separate standalone brand site called Laine, and an internal Order Management System (OMS) for streamlined customer service operations.

Key Features and Implementations

1. Personalised User Experience: 

• • • Single login functionality: Allows managers to switch effortlessly between multiple pub accounts, streamlining management tasks.
    • Company Members: Empowers easy control over visibility into account settings and products based on levels. For example, a manager of a single pub might not have the same permissions as a regional manager.

2. Performance and User Experience Enhancements: Leveraging Adobe Commerce’s  robust capabilities, we optimised the platform to handle extensive personalisation swiftly. Collaborations with third-party solutions Hyva and Judopay were integral in enhancing front-end themes and simplifying payment processes.

3. Advanced Ordering and Checkout System:

• • • Favourites System: Facilitates quick reordering by displaying the last eight weeks of purchases.
    • Instant Delivery Date Selection: Automates the selection of the quickest delivery options, tailored to order specifics.
    • Real-time Promotions: Dynamic promotions update as shopping conditions are met, enhancing the checkout experience.
    • Can Buy/Can’t Buy Rules: Easily configurable settings to show products based on the type of account or deal they currently have.
    • Injected Products: Provides users with alternative product suggestions for out-of-stock items. This feature is fully configurable by the client and offers a fresh approach to cross-selling and upselling.
    • Customised Checkout: Based on account type, enabling streamlined payment with default method or simple PO number entry.

4. Comprehensive Content and Commerce Integration: Using Storyblok, we empowered Punch’s teams to manage content directly within the eCommerce workflow, ensuring a cohesive journey for users.

5. Self-Service and Operational Efficiency:

• • Self-Service Portal: Provides comprehensive account management features, significantly reducing the need for customer service interaction.
  • Internal OMS: Custom-built for Punch staff to efficiently manage orders and customer queries, significantly speeding up order processing and adjustments.

By integrating multiple 3rd party solutions, the Monsoon team was able to bring a very complex project to life with a high level of functionality and ease of use. 

Hyvä 

Hyvä, our top choice for Magento frontend themes, ensures quick load times and maximum efficiency. With performance being such a key factor in the busy pub environment, faster journeys were a key priority for the Punch team.

Storyblok

The drag and drop functionality for content management that the Storyblok integration brings means the Punch Pubs team is empowered to make their pages look the way they need, without constant developer input. This enables their team to consistently create and promote new content on a day-to-day basis while maintaining optimal performance.