UNIPHAR GROUP

Life-Saving B2B eCommerce on Magento Enterprise

A FEW PROBLEMS TO SOLVE

Discover the impactful results of Uniphar Group’s new B2B eCommerce platform.

This platform significantly reduced the cost of serving customers and led to a 30% increase in both order volume and value.

A notable feature is the intuitive and streamlined B2B ordering process, which evolved to include a sophisticated ‘My Account’ dashboard. This allowed customers to self-serve, accessing over 33,000 financial documents monthly and processing returns online – tasks that would have previously required customer service intervention

Uniphar Group is a leading pharmacy and healthcare products retail, wholesale and distribution company operating in the UK and Ireland.

They reached out to Monsoon because they wanted to replace a legacy ordering application with a modern, intuitive, fast and reliable eCommerce platform that would provide solutions for:

HIGH CAPACITY FULFILLMENT

Along with maintaining accurate inventory data

CUSTOM PRICING

Personalised account management and discounting

PRODUCT ALLOCATION & REBATE PROFILES

For over 2,000 customer contracts

OUR SOLUTIONS

The relationship between Uniphar Group and their customers is complex and highly personalised. Built on Magento Enterprise with tight integration to SAP, the new Uniphar.ie B2B eCommerce platform enables streamlined ordering for pharmacists and hospitals with a high level of availability and dependability, which was paramount given the nature of the life-saving products being purchased. The architecture of the solution is designed to enable high volumes of orders to be placed and fulfilled through a set of unique B2B order workflows with custom pricing, availability and lead times on a per-customer basis. The platform also offers Uniphar a highly customised self serve My Account dashboard showing past order, reordering, invoices, accumulator for rebates and an entire online returns workflow. The entire project was built using the Agile methodology to create an ever-evolving and improving product for the Uniphar customers.

LET THE NUMBERS SPEAK FOR THEMSELVES

  • 33,000+  financial documents accessed monthly by customers
  • Online order value and volume up by 30% each
We made the right decision choosing Monsoon Consulting to deliver our next generation B2B platform. The results speak for themselves.
 

Paul Cooling

ecommerce and Group Digital Content Manager, Uniphar Group

THE RESULTS

The new Uniphar.ie B2B eCommerce Platform has delivered a significant reduction in Uniphar’s cost to serve its customers and increases in order volume and value. The new intuitive and streamlined B2B ordering process has further evolved since launch to include a suite of features that enable Uniphar customers to self-serve via a sophisticated My Account dashboard. This has resulted in customers accessing over 33,000 financial documents monthly, which would otherwise have been requested via customer services, and creating & processing all their returns online  and have increased their orders in both volume and value online by 30%.

OTHER SUCCESS STORIES

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DÚN LAOGHAIRE-RATHDOWN COUNTY COUNCIL

  • A responsive and easy-to-navigate public service website
  • In-depth discovery process
  • Information Architecture
  • Content Management

HOME FOCUS BY HICKEYS

  • Powerful and immersive eCommerce site
  • Platform modernisation
  • Improved performance
  • Multi-channel integration

SYSCO IRELAND

  • Lorem ipsum dolor sit amet,
  • consectetur adipiscing elit.
  • Ut elit tellus, luctus nec ullamcorper mattis,
  • pulvinar dapibus leo.

DÚN LAOGHAIRE-RATHDOWN COUNTY COUNCIL

  • A responsive and easy-to-navigate public service website
  • In-depth discovery process
  • Information Architecture
  • Content Management

HOMEFOCUS

  • Powerful and immersive eCommerce site
  • Platform modernisation
  • Improved performance
  • Multi-channel integration

Ready to transform your site?

Get in touch today!

EMPOWERING     INNOVATIVE     HUMBLE     SOLUTION-ORIENTED     EFFICIENT    HONEST     ARTISTIC     RESPONSIBLE     INNOVATIVE     CUSTOMER-CENTRIC     AWARD-WINNING   

EMPOWERING     INNOVATIVE     HUMBLE     SOLUTION-ORIENTED     EFFICIENT    HONEST     ARTISTIC     RESPONSIBLE     INNOVATIVE     CUSTOMER-CENTRIC     AWARD-WINNING