UNIPHAR GROUP
A FEW PROBLEMS TO SOLVE
Uniphar Group is a leading pharmacy and healthcare products retail, wholesale and distribution company operating in the UK and Ireland.
They reached out to Monsoon because they wanted to replace a legacy ordering application with a modern, intuitive, fast and reliable eCommerce platform that would provide solutions for:
HIGH CAPACITY FULFILLMENT
Along with maintaining accurate inventory data
CUSTOM PRICING
Personalised account management and discounting
PRODUCT ALLOCATION & REBATE PROFILES
For over 2,000 customer contracts
OUR SOLUTIONS
The relationship between Uniphar Group and their customers is complex and highly personalised. Built on Magento Enterprise with tight integration to SAP, the new Uniphar.ie B2B eCommerce platform enables streamlined ordering for pharmacists and hospitals with a high level of availability and dependability, which was paramount given the nature of the life-saving products being purchased. The architecture of the solution is designed to enable high volumes of orders to be placed and fulfilled through a set of unique B2B order workflows with custom pricing, availability and lead times on a per-customer basis. The platform also offers Uniphar a highly customised self serve My Account dashboard showing past order, reordering, invoices, accumulator for rebates and an entire online returns workflow. The entire project was built using the Agile methodology to create an ever-evolving and improving product for the Uniphar customers.
LET THE NUMBERS SPEAK FOR THEMSELVES
- 33,000+ financial documents accessed monthly by customers
- Online order value and volume up by 30% each
Paul Cooling
THE RESULTS
The new Uniphar.ie B2B eCommerce Platform has delivered a significant reduction in Uniphar’s cost to serve its customers and increases in order volume and value. The new intuitive and streamlined B2B ordering process has further evolved since launch to include a suite of features that enable Uniphar customers to self-serve via a sophisticated My Account dashboard. This has resulted in customers accessing over 33,000 financial documents monthly, which would otherwise have been requested via customer services, and creating & processing all their returns online and have increased their orders in both volume and value online by 30%.
OTHER SUCCESS STORIES
UNIPHAR GROUP
30% uplift in online order value
- High-capacity fulfilment while maintaining accurate inventory data
- 33,000+ financial documents accessed monthly
- Customised pricing with personalised account management and discounting
TOPLINE GROUP
B2B buying group with over 160 stores across Ireland
- 24/7 Self-service Functionality
- Complex ERP Integrations
- Customised GDPR-compliant hosting
PUNCH PUBS
100 pieces of unique, custom-built functionality
- 200% increase in Page Speed and Performance
- Checkout simplified from 5 to 3 clicks
- 8% increase in promotions claimed
UNIPHAR GROUP
30% uplift in online order value
- High-capacity fulfilment while maintaining accurate inventory data
- 33,000+ financial documents accessed monthly
- Customised pricing with personalised account management and discounting
TOPLINE GROUP
B2B buying group with over 160 stores across Ireland
- 24/7 Self-service Functionality
- Complex ERP Integrations
- Customised GDPR-compliant hosting
PUNCH PUBS
100 pieces of unique, custom-built functionality
- 200% increase in Page Speed and Performance
- Checkout simplified from 5 to 3 clicks
- 8% increase in promotions claimed