ONE4All

B2C & B2B eCommerce for the leading multi-store gift card

A FEW PROBLEMS TO SOLVE

Delve into One4All’s transformative leap into advanced eCommerce, as they redefine the world of multi-store gift cards. This case study details how Monsoon guided their successful transition to a cutting-edge Magento Enterprise platform, enhancing both their B2C and B2B customer experiences.

Key features like online card personalisation have set new benchmarks in user engagement, receiving acclaim from users and on social media. This case shows how innovative digital solutions can reshape customer interactions and solidify a brand’s market presence

One4all is part of An Post, and is the UK and Ireland’s leading supplier of gift cards and gift vouchers in the consumer and corporate markets. One4all gift vouchers can be redeemed with over 50,000 retailers across the UK and Ireland, and can be purchased at various outlets across the entire An Post network, via their call centre, and online at www.one4all.ie and www.one4all.com.

The management team at One4all recognised that as a percentage of overall gift card sales, the websites were underperforming and they needed a solution that would:

IMPROVE THE SHOPPING EXPERIENCE

Through a frontend and user interface redesign

PROVIDE SUPPORT FOR MARKETING

With a flexible digital platform

INCREASE ONLINE SALES

With a high-performance website

OUR SOLUTIONS

Our cross-functional project team worked with One4all to deliver a responsive B2C and B2B ecommerce solution, built on Magento Enterprise Edition. This was a complex and multifaceted project, requiring design and user experience expertise, along with technology configurations and deep Magento customisation.

Responsive Design

In order to better serve One4all’s digital customers, the site was designed to work on desktop, tablet and mobile. Additionally, the design project included a requirement to integrate with a 3rd party card customisation tool, and to use the standard product catalogue features of Magento to deliver the extensive retail store database where the One4all Gift vouchers can be redeemed.

Magento Development

As part of the technical implementation, we integrated with 5 separate 3rd party systems, interrupting the typical Magento workflows to pass customer and order credentials to Sales, Accounts, Fulfillment and Voucher Card customisation tools, as well as implementing with multiple payment gateways.

We architected the solution to deliver a multi-store architecture, providing both a UK and Irish web front end shopping experience from a single Magento platform. One4all’s online presence now includes 2 corporate B2B sites: oneforallrewards.co.uk and oneforallrewards.ie, allowing them to engage with business clients in the provision of trade marketing, loyalty programmes and incentives.

Finally, a crucial aspect of the final delivery, was the specification and configuration of a robust hosting infrastructure to manage peak period Christmas traffic on the site.

Monsoon are industry experts in Magento and we have found their knowledge and experience invaluable during this project. Monsoon will be a strategic part of our online development for the future and we cannot recommend them highly enough.
 

Charlie Healy

Web Manager, One4All

THE RESULTS

The resulting websites showcase a state of the art ecommerce solution and user experience, achieved through a highly customised Magento Enterprise platform. One4all are now positioned to better serve its B2C and B2B customer base, as the leading supplier of multi-store gift cards. Online exclusives such as personalisation features have been very successful, allowing customers to create unique cards with personalised messages. The improved shopping experience has been commented upon in feedback from regular users on the site and on social media.

OTHER SUCCESS STORIES

ENABLE IRELAND

225% Increase in Users

  • Integrated Donation Functionality
  • Localised Service Centre Directory
  • Centralised Resource Hub
  • Inclusive, Rich, Multimedia Content

DÚN LAOGHAIRE-RATHDOWN COUNTY COUNCIL

Over 2 million unique website views

  • A responsive and easy-to-navigate public service website
  • In-depth discovery process
  • Information Architecture
  • Content Management

HOME FOCUS BY HICKEYS

Customised 'Shop the Look' Feature

  • Powerful and immersive eCommerce site
  • Platform modernisation
  • Improved performance
  • Multi-channel integration

ENABLE IRELAND

225% Increase in Users

  • Integrated Donation Functionality
  • Localised Service Centre Directory
  • Centralised Resource Hub
  • Inclusive, Rich, Multimedia Content

DÚN LAOGHAIRE-RATHDOWN COUNTY COUNCIL

Over 2 million unique website views

  • A responsive and easy-to-navigate public service website
  • In-depth discovery process
  • Information Architecture
  • Content Management

HOMEFOCUS

Customised 'Shop the Look' Feature

  • Powerful and immersive eCommerce site
  • Platform modernisation
  • Improved performance
  • Multi-channel integration

Ready to transform your site?

Get in touch today!

EMPOWERING     INNOVATIVE     HUMBLE     SOLUTION-ORIENTED     EFFICIENT    HONEST     ARTISTIC     RESPONSIBLE     INNOVATIVE     CUSTOMER-CENTRIC     AWARD-WINNING   

EMPOWERING     INNOVATIVE     HUMBLE     SOLUTION-ORIENTED     EFFICIENT    HONEST     ARTISTIC     RESPONSIBLE     INNOVATIVE     CUSTOMER-CENTRIC     AWARD-WINNING