PALLAS FOODS

Food Distribution Excellence for the Digital Age

A FEW PROBLEMS TO SOLVE

Pallas Foods embraced a digital transformation through agile software development, resulting in two innovative B2B platforms: Click & Collect and Business Delivery.

The Click & Collect platform marked a strategic move into a new business vertical, enabling the use of distribution centres as collection points for a diverse clientele, achieving a remarkable 75% business growth from the first to the second year.

Additionally, the relaunch of their B2B eCommerce platform for delivery services significantly boosted digital engagement, especially among street and retail segments. This also included customer portals for high-value clients, offering a tailored and branded experience

Owned by the Sysco Group, Pallas Foods is one of Ireland’s leading foodservice providers, supplying an extensive range of locally sourced and international products. They work with over 9,000 customers with an ever changing product of more than 14,500 products. Pallas Foods’ key customers include restaurants, cafes and retail businesses.

Pallas Foods are innovative in their adoption of new trends and approached Monsoon to help them develop a new eCommerce and digital strategy. The resulting B2B eCommerce platform needed to offer: offering online ordering for delivery and collection.

ONLINE ORDERING & COLLECTION

Streamlined B2B buyer journey

MOBILE-OPTIMISED UX

To adapt to time-poor end users’ on-the-go needs

COMPLEX ERP & PAYMENTS INTEGRATIONS

Connecting with the existing tech stack

OUR SOLUTIONS

Pallas Foods’ existing B2B customers process wholesale orders and replenishment through regional sales or via the telesales centre. Therefore, earning customer trust in any new digital portal was key. The site would have to be easy-to-use, intuitive and fully responsive to mobile, tablet and desktop ordering. Pallas wanted its customers to embrace new technology and adopt it as part of their procurement routine. 

From a technical perspective, the new platform had to integrate fully with the Pallas ERP system, Microsoft Dynamics NAV. The platforms had to be robust enough to allow for thousands of products, simultaneous ordering ahead of cut-off times for next day delivery, real-time stock, price and order create calls, lead time management, and the management of pick-up times for the click and collect business.

 

LET THE NUMBERS SPEAK FOR THEMSELVES

  • 75% growth in business within a year
From meeting with our customers, to understand their needs, to helping build our digital eCommerce solution, Monsoon is fully integrated when it comes to our eCommerce business and strategy.

Cory Steinke

IT Director, Pallas Foods

THE RESULTS

Delivered based on agile software development principles, we worked alongside the project team in Pallas Foods to continually shape and iterate the customer-facing solution, and how it integrated with existing Pallas Foods systems. 

The project involved the launch of two B2B platforms: Click & Collect and Business Delivery. Click and Collect was launched first, the Business Delivery platform was built alongside and then merged as part of a single Magento Enterprise platform. 

The new Click and Collect platform moved Pallas into a brand new business vertical and business model, enabling them to leverage their distribution centres as collection points for smaller businesses, ethnic restaurants, cafes, local organisations, and consumer occasions. Since launch, they have grown this business by 75% from year 1 to year 2.

The relaunch of a brand new B2B eCommerce platform for their delivered business has really ramped up engagement with digital ordering for street and retail parts of their business. The solution also offers Pallas the ability to offer customer portals for larger customers, creating a branded and customer-specific experience for those high value, high volume customers.

OTHER SUCCESS STORIES

ENABLE IRELAND

225% Increase in Users

  • Integrated Donation Functionality
  • Localised Service Centre Directory
  • Centralised Resource Hub
  • Inclusive, Rich, Multimedia Content

DÚN LAOGHAIRE-RATHDOWN COUNTY COUNCIL

Over 2 million unique website views

  • A responsive and easy-to-navigate public service website
  • In-depth discovery process
  • Information Architecture
  • Content Management

HOME FOCUS BY HICKEYS

Customised 'Shop the Look' Feature

  • Powerful and immersive eCommerce site
  • Platform modernisation
  • Improved performance
  • Multi-channel integration

ENABLE IRELAND

225% Increase in Users

  • Integrated Donation Functionality
  • Localised Service Centre Directory
  • Centralised Resource Hub
  • Inclusive, Rich, Multimedia Content

DÚN LAOGHAIRE-RATHDOWN COUNTY COUNCIL

Over 2 million unique website views

  • A responsive and easy-to-navigate public service website
  • In-depth discovery process
  • Information Architecture
  • Content Management

HOMEFOCUS

Customised 'Shop the Look' Feature

  • Powerful and immersive eCommerce site
  • Platform modernisation
  • Improved performance
  • Multi-channel integration

Ready to transform your site?

Get in touch today!

EMPOWERING     INNOVATIVE     HUMBLE     SOLUTION-ORIENTED     EFFICIENT    HONEST     ARTISTIC     RESPONSIBLE     INNOVATIVE     CUSTOMER-CENTRIC     AWARD-WINNING   

EMPOWERING     INNOVATIVE     HUMBLE     SOLUTION-ORIENTED     EFFICIENT    HONEST     ARTISTIC     RESPONSIBLE     INNOVATIVE     CUSTOMER-CENTRIC     AWARD-WINNING