Odaios Foods: Enhancing the Customer Experience
We’re excited to spotlight Odaios Foods, a leader in the fine food service and retail markets, known for delivering exceptional products and unparalleled customer service.
As they looked to expand their market reach and enhance customer interactions, Monsoon Consulting partnered with them to launch a cutting-edge B2B eCommerce platform tailored to their unique needs.
It’s been a great journey collaborating with Odaios Foods; we’re immensely proud of our partnership.
Together, we’ve created a top-tier B2B platform on Magento Open Source, featuring vital tools like company accounts, company price-books, and delivery date management, delivering a platform which empowers their users to conveniently place orders and manage their accounts with ease.
Ross McHugh
eCommerce Solution Specialist & Lead Magento Developer
Identifying the Priorities for their B2B eCommerce
Despite their industry prowess, they faced significant challenges that their new website needed to address. To kick off the process, Monsoon undertook an in-depth Discovery Workshop and identified the following priorities:
- Visibility and Accessibility: With no existing eCommerce platform, keeping up with industry standards and competitors was becoming increasingly difficult.
- Customer Acquisition: They needed to attract new customers and suppliers while providing more than just a platform for orders—also a resource for expert advice and product knowledge.
- Service Enhancement: Their goal was to not just sell products but also to share knowledge and expertise, making each customer interaction more valuable.
Creating a Digital Presence
In response to these challenges, Monsoon worked for over a year to develop tailor-made solutions on Magento Open Source. Here are a few of the standout features of the new platform:
- Company Specific Price Books: Different clients will have different pricing based on volumes and agreements, so this feature simplifies custom pricing at a company level.
- Efficiency Tools: Features like ‘Reorder’ and ‘Favourites’ for one-click additions, alongside quick access to invoices and inspirational content.
- Detailed Product Information: Extensive details including cooking instructions, storage temperatures, allergy information, and product origins enhance the buying experience.
- Alternatives: A popup message will alert customers when something is out of stock and tell them what is a suitable replacement.
- Real-Time Notifications: Alerts about cut-off times, lead times, and delivery dates keep customers informed at every step.
The new platform not only reflects the company’s commitment to quality and service but also positions them at the forefront of digital innovation in the food service industry.
Conclusion
With these advancements, Odaios Food is set to redefine industry standards, offering a more comprehensive and user-friendly online experience that goes beyond commerce to include community and expertise sharing.
